NPS Score Calculator
Calculate Net Promoter Score with promoter / detractor breakdown
Enter promoters, passives, and detractors — get NPS score, percentages, and a benchmark band against industry. Standard 0-10 scale, the SaaS-canonical formula.
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What is a NPS Score Calculator?
Net Promoter Score, introduced in 2003 by Frederick Reichheld, has become the canonical customer-loyalty metric. Its appeal is brutal simplicity: ask one question — "How likely are you to recommend us, on a 0-10 scale?" — and reduce the answers to a single number that ranges from −100 to +100.
The formula: classify responses 9-10 as Promoters, 7-8 as Passives, 0-6 as Detractors. NPS = % Promoters − % Detractors. Passives don't count either way. A SaaS scoring above 30 is doing well; above 50 is world-class. Below 0 is a churn warning.
This calculator gives the instant score plus benchmark band — you see immediately whether your number is good for your industry. Use it for board reporting, customer-success quarterly reviews, or to track trend across releases.
Why use this NPS Score Calculator
Built for Indians, by Indians. Every number, every formula, every slab — tuned to FY 2026-27 reality.
Standard formula
Reichheld's original 0-10 NPS — the version expected in board decks and investor reports.
Industry benchmark
Compare against SaaS, e-commerce, fintech, banking, telecom, and consumer brands medians.
Detailed breakdown
See promoter/passive/detractor percentages — useful for explaining the score to stakeholders.
Browser-only
Customer counts and scoring all in-browser. No data sent.
Using the NPS Score Calculator in 4 steps
No onboarding, no signup. Answer three fields and the numbers update live.
Run the survey
Send "How likely are you to recommend us, 0-10?" to your customer base. Aim for ≥30% response rate for statistical validity.
Bucket responses
Count: 9-10 promoters, 7-8 passives, 0-6 detractors.
Enter counts
Type the three numbers. Calculator returns NPS instantly.
Compare to benchmark
Read the band — top quartile, median, lagging — for your industry.
Tips to get the most out of it
NPS is a trend metric, not an absolute. A score moving from 28 to 35 is more meaningful than the absolute 35.
Always pair the NPS question with a free-text "Why?" follow-up. The number tells you the trend; the comments tell you what to fix.
Sample size matters. NPS computed on 50 responses has a margin of ±10. Aim for ≥200 responses for board-grade reporting.
Send NPS at consistent moments — 30 days post-purchase, 90-day SaaS milestone — not randomly. Comparing NPS across mismatched lifecycle stages is misleading.
Real-world scenarios
How Indians actually use this calculator — concrete inputs, concrete outcomes.
SaaS quarterly review
B2B SaaS surveys 800 customers; 320 promoters, 240 passives, 240 detractors. NPS = 40−30 = 10. Below SaaS median (30+). Quarterly improvement plan focuses on top-3 detractor reasons surfaced in free-text.
D2C launch tracking
D2C apparel runs NPS at 30-day post-purchase. NPS 52 — well above e-commerce median 38. Doubles down on referral program — high NPS = referral fuel.
Bank app churn signal
Bank app NPS drops from 22 to 8 across two quarters. Detractor comments: 60% on app crashes. Triggers app-stability sprint. NPS recovers to 18 by Q4.
Frequently Asked Questions
Still have a question? Our team replies within a business day.
Yes. Variants like 0-5 or 1-10 are not "real" NPS and can't be compared to industry benchmarks. Stick with 0-10.
Industry-dependent. SaaS median ~30, fintech ~25, telecom ~5, healthcare ~40. Above 50 is world-class anywhere. Below 0 is a serious churn warning.
Quarterly for trend tracking, or transactional NPS triggered after specific events (purchase, support ticket close, milestone). Don't survey the same customer more than once a quarter — survey fatigue lowers response rates.
Detractor scores correlate with churn 3-6 months out, but causation is weak. Use NPS as one input alongside usage data and revenue trend, not as the sole churn predictor.
Yes — segment by plan, ARR band, geography, or persona. Segment NPS often varies wildly and points to where to focus product investment.
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