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Account Recovery

Ad Account Suspension & Recovery diagnosis first, then one appeal that is actually evidenced

The worst thing you can do with a disabled ad account is appeal immediately. Most advertisers file the same generic request four times in two days, burn through the review queue, and end up with an account that is harder to recover than it was on the first morning. Meta and Google both treat repeated low-quality appeals as a signal in their own right.

Quick answer

What should you do when your ad account is disabled?

Identify which asset was restricted before appealing. On Meta the restriction can sit on the personal account, the business portfolio or the individual ad account, and each has a different fix. Do not file repeated appeals, because that reduces your chances rather than improving them. Fix the underlying cause first, whether that is a landing page, a policy breach, a payment method or an incomplete verification, then submit one appeal that documents what changed. A Meta ad account disabled for 180 days cannot be reinstated, so the clock matters.

  • Meta restrictions apply at three levels: personal account, business portfolio, and individual ad account
  • A Meta ad account disabled for 180 days can no longer be reinstated
  • Google suspends immediately and without warning for circumventing systems violations including cloaking
  • Entity name mismatches cause suspensions in every market: GST name in India, VAT and commercial register in the EU, Companies House in the UK, EIN and DBA in the US
  • Three failed Google advertiser verification attempts remove the right to appeal permanently
  • TikTok runs a rolling 12 month violation window, but permanent bans are irreversible

Recovery is a diagnosis problem before it is an appeal problem. What was actually restricted, the personal profile, the business portfolio, or the single ad account? Was it the ad, the landing page, the payment method, the verification, or something a previous agency did? We work that out first, fix the real cause, and then file one appeal with the evidence attached. Nobody can guarantee reinstatement. What we can change is the quality of the case you put in front of a reviewer.

₹35,000 / $450 / €420 one-time diagnosis and appealStarting engagement
Diagnosis in 48 hours, appeal filed within 5 working daysTimeline agreed before work starts
MarketingSpecialist service under one Bizeract team
Fit check

Is ad account recovery the right move?

Good fit

  • Advertisers whose Meta ad account or business portfolio has just been disabled
  • Google Ads accounts suspended for circumventing systems, misrepresentation or suspicious payments
  • Businesses that inherited a suspension from a previous agency
  • Restricted-vertical advertisers who need the replacement account built correctly
  • TikTok and Snap advertisers stuck in a rejection loop with no route to a human
  • EU advertisers whose delivery collapsed after a targeting or consent change rather than an explicit rejection

Not the right fit

  • Accounts disabled for genuinely prohibited products. No appeal fixes a banned category
  • Anyone who wants a replacement account bought, rented or farmed rather than built
  • Advertisers looking for a guaranteed reinstatement. It does not exist
Problems

Common problems we fix

Account disabled with a generic policy label and no explanation of what to change
Four appeals filed, all auto-rejected, nobody knows what to do next
Personal Facebook profile restricted, taking every connected business asset with it
Google Ads suspended for circumventing systems after an agency ran cloaking you did not know about
Suspicious payment activity suspension after a card or billing change
A new account built to replace the old one gets disabled within days
Operating proof

The appeal is the last step, not the first.

Advertisers who recover fastest are the ones who correctly identify what was disabled, fix the real cause, and appeal once. We do not promise reinstatement because the decision is not ours to make.

48 hoursTo a written diagnosis
1Appeal filed, properly evidenced
180 daysMeta reinstatement deadline you are working against
No reinstatement guarantee, from us or from anyone being straight with you
We will tell you on day one if the case is not recoverable
Rebuild plan included either way, so the engagement is not wasted if the appeal fails
Deliverables

What you get

The page is scoped around tangible outputs, not vague consulting hours.

48-hour diagnosisWhat was restricted, at which level, and the most probable cause, written up plainly
Root cause fix listThe specific ads, landing page elements, business verification gaps or billing issues to fix, in priority order
Landing page and creative remediationWe make the changes, not just list them, so the appeal describes a fixed state rather than a promise
One evidenced appealA single, documented submission through the correct channel for that platform, with before and after evidence attached
Rebuild plan if recovery failsClean entity, domain, verification and account structure so the replacement account does not repeat the pattern
Containment reviewWhich of your other assets are exposed to the same restriction and what to separate now
Handover documentationWhat happened, what changed, and the policy text it was measured against, dated
Workflow

What happens after you enquire

A short, visible delivery path keeps the work moving and gives you clear approval points.

01

Intake, same day

Screenshots, account IDs, the exact restriction notice, and the change log for the 30 days before the disable.

02

Diagnosis, 48 hours

Which asset is restricted, which policy is most likely cited, and what evidence exists on each side of it.

03

Remediation, 2 to 4 days

Fix the landing page, pull the offending creative, complete verification, correct billing. The appeal is written after this, not before.

04

Single appeal filed

One submission, correct channel, evidence attached. Then we wait, because filing again resets nothing and helps nothing.

05

Outcome and next step

Reinstated, we harden the account. Refused, we execute the rebuild plan on clean infrastructure.

Comparison

Bizeract versus the usual alternatives

Use this to decide whether this needs a full operating partner or a narrower execution resource.

Option
Best for
Trade-off
Bizeract
Strategy, build, tracking, and handover in one accountable workflow
Best when this page or channel needs to produce measurable business outcomes
Freelancer
Narrow execution on a defined task
Useful for small fixes, but you own strategy, QA, and follow-through
Large agency
Broad capacity and many specialists
Often slower, more expensive, and less direct for focused service work

Want a plan tailored to your situation? Let's talk specifics.

Free 20-minute call. We will review your current setup, flag what is broken, and share what we would do first. No slides, no pitch deck.

Book Consultation
Ad Account Recovery FAQ

Questions about ad account recovery

No, and neither can anyone else. Reinstatement is a platform decision made by a reviewer or a system we do not control. What we can do is identify the real cause, fix it, and put a properly evidenced case in front of that reviewer once. Agencies advertising guaranteed reinstatement are either selling you a bought account or selling you nothing.

Because a generic appeal filed before anything is fixed is usually auto-rejected, and repeated low-quality appeals are themselves a negative signal. Google states that detected misuse of the appeals function can suspend processing of certain appeals. The reviewer needs to see a changed state, which means the fix has to come first.

Very. A personal account restriction stops you advertising across every business asset you are connected to, so it looks like a total shutdown when the ad accounts themselves may be fine. The fix path runs through identity verification on the personal profile, not through ad account appeals. Getting this diagnosis wrong is the single most common reason recovery stalls.

It covers cloaking, multiple account abuse and false information during advertiser verification. Google enforces it by suspending on detection without a warning sequence, which is why it feels sudden. Recovery requires a full audit of the site and account, removal of whatever triggered it, and documentation of the remediation. It is recoverable, but not quickly and not with a template appeal.

Written diagnosis within 48 hours of receiving account access and the restriction notice. Remediation typically two to four working days depending on how much of the landing page has to change. Appeal filed within five working days of intake. Platform review times are outside anyone's control, and Meta commonly takes 7 to 10 business days.

We move to the rebuild plan, which is included. Clean entity, clean domain, completed verification, correct account structure, and the offending element gone. The point of the rebuild plan is that the replacement account does not repeat the pattern that killed the first one, which is what usually happens when people just open a new account.

Yes. Both have narrower appeal routes than Meta and Google, and both are more often solved by fixing the creative or the landing page than by escalation. TikTok runs a rolling 12 month violation window with escalating consequences, so the number of prior strikes on the account changes what is realistically available.

Yes, and most of this work is international. Suspension mechanics are global, but the likely cause shifts by market. In the EU a collapse in delivery is often the Digital Services Act rules on profiling minors and special categories of data, or a consent management problem, rather than a policy strike. In the UK, gambling operators now have owned social inside the CAP Code. In the US, Special Ad Categories catch advertisers who have read the ad standards and nothing else. We diagnose against the market you actually run in, and invoice in INR, USD, GBP or EUR.

A one-time diagnosis and appeal engagement starts at ₹35,000 or the USD equivalent, including remediation of the landing page and creative. If you want us to run the account after recovery, that moves to a normal management retainer.

Let's Talk

Let's talk about your business.

Tell us what you're working on and where you want to go. We'll put together a plan. No obligation, no sales pitch.

  • Free 30-minute call
  • A plan built around your goals
  • No obligation, no pressure
  • Your own account manager

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